Returns: Within 10 business days of receiving your order from Nissan Parts Connection you may return any core or incorrect part(s). All parts must be in their original condition and packaging, and cannot be disassembled or damaged by incorrect installation. (all parts that have been installed are not returnable) If the item is incorrect due to your error such as, looked up the wrong part, inserted the wrong part number or did not provide us with your VIN number during checkout, you will incurr a 20% restocking fee. Freight charges are not refundable. If the incorrect part is sent to you due to our error, we will issue a CALL TAG with our freight company, and send out the correct part. Any orderes refused and returned at time of delivery without an approved RGA number will be charged a 20% restocking charge on entire order and all shipping charges will not be refunded as well as return shipping charges back to you will be charged. We are not responsible for any installation errors, labor or towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts. NO REFUNDS ON ELECTRICAL PARTS.
NOTE: All parts approved for return must be received back to us with all correct information and RGA number issued by us within 30 days of pruchase date or the return will be cancelled and no credit will be issued.

Damaged and/or Missing Items: The carrier is responsible for all items damaged during shipping. In the instance that you receive a damaged part you must call Nissanpartsconnection customer service at (800)667-4816 and state such, as well as file a claim with the UPS 800-PICK-UPS this must be done within 24 hours of receiving your shipment. Once the damaged part has been returned to us for UPS/our inspection we will either credit you or ship to you a replacement part at your choice. Missing items must be reported to both www.nissanpartsconnection.com via e-mail through the Contact Us link and UPS withing 24 HOURS of receiving the package.

Return Procedure: To return a core or part(s) please login to "Order Status" and mark the item as being returned and you will then be issued an E-mail with instructions and an RGA (Return Goods Authorization) number. All returns submitted within 10 days of the date the order was shipped. You will not be able to submit returns after that time priod. We need your order number, name, email address and the part number/core you wish to return along with a explanation of why you need to return it. If you do not have your order number then indicate when your order was placed and the full name used. All RGA numbers are e-mailed in 1-2 business days with a return shipping address. No returns will be accepted without an RGA number. The RGA number must be written on the outside of the shipping box, if not, then the package(s) will be returned to you. All returns must be postage paid; return freight charges are not refundable. All returns must be packaged properly; we are not responsible for damaged returns that occur as a result of improper packing.
NOTE: All parts approved for return must be received back to us with all correct information and RGA number issued by us within 30 days of pruchase date or the return will be cancelled and no credit will be issued.
Please note: Service manuals, owner manuals, CD ROMs, special-order products, and sheet metal parts are not returnable for any reason.

Core Returns: All core returns must be returned in the Nissan package the remanufactured part is received in, with all the original Nissan stickers on the part. The core must not have any external damage and the Nissan box must not have any writing on the outside. (do not use Nissan box as shipping box it must be packaged inside a shipping box.) any damage to the part or box may cause core to be rejected. We do not accept after market or non Nissan parts for core returns.